There are times in the workplace where nurses and health care professionals experience high levels of stress and frustration because what they say just doesn’t seem to get through to the person they are talking to.  These situations can be with clients or colleagues, or even both!

Effective communication enhances client outcomes, in all manner of ways.  How good would it be if nurses had the opportunity to develop their ability to rapidly achieve mutually satisfying outcomes with their clients and colleagues?

If you would like to know more about NLP you should attend one of our complimentary webinars:

Introducing Nurses and Allied Health Care Professionals to NLP – The Magic of the Mind

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Or more information below:


What Is NLP
What Makes NLP So Effective
The Seven Habits of Highly Effective NLP Practitioners
What are ‘SMART’ Outcomes?
NLP Beliefs
Origins of NLP
Our Courses



What is NLP

Neuro Linguistic Programming (NLP) is a method of communication that accelerates great outcomes between people, and in resolving one’s own internal conflicts.  NLP creates an attitude of what’s possible, follows a specific methodology and includes a trail of techniques to bring about outstanding results we want in our lives.

Practice Development Solutions’ NLP Certification Course is conducted over 7 days. The course meets the requirements of the ABNLP (hyperlink ABNLP to the information on the other page about ABNLP).  On completion of the course, participants are recognised by the ABNLP as Certified NLP Practitioners.  The course has been life changing for many individuals, both personally and professionally, and adds to the quality of your own life and professional skills.

After a period of time, a Certified NLP Practitioner may be interested in becoming an NLP Master Practitioner.  Practice Development Solutions will be scheduling NLP Master Practitioner workshops in the near future.  The NLP Master Practitioner course conducted by Practice Development Solutions is a 10 day course and it is also recognised by the ABNLP.

Practice Development will seek endorsement by the Australian College of Nursing for the NLP Certification course and the NLP Master Practitioner course.


NLP is The Study of Human Excellence and Communication.

Neuro-Linguistic Programming or NLP as it is more commonly called, is derived from:

Our nervous system, brain and mind, and how it reacts with the rest of our body.

The words and language we use, both verbal and non verbal.

The habits of thoughts, both conscious and sub-conscience, that leads to developed habits of behavior and emotions.

NLP was created originally through ‘modelling’ – studying an expert in their field and then breaking down what they do so successfully into thoughts, beliefs, values and actions. Replicating the same awesome results became possible for these men because they discovered the core elements of the results and then ‘modelled’ them.

Today NLP is used extensively by healthcare professionals, coaches, sales professionals, business leaders and educators as a way of assisting their clients to achieve maximum results easily and quickly.


What makes NLP so effective

NLP is effective because of the attention that a NLP trained and qualified practitioner puts to the process of communication and behaviour. How the practitioner develops their presentation, rather than why, making content explanations and justifications for a person’s actions irrelevant. By attending to the form of a person’s communication and behaviour, patterns can be detected, engaged and if necessary changed. If a person or an organisation is not getting the outcomes they want, attending to and changing the patterns of organization in their activity becomes a leverage point towards their achieving the desired results.

People find that through using these techniques, their personal happiness and professional success is more consistent, and much more predictable. Their effectiveness when working with others is dramatically increased, and their ability to empower themselves for optimum results will be increased.

The Oxford English Dictionary describes NLP as:
“ a model of interpersonal communication chiefly concerned with the relationship between successful patterns of behaviour and the subjective experiences (esp. patterns of thought) underlying them; a system of alternative therapy based on this which seeks to educate people in self-awareness and effective communication, and to change their patterns of mental and emotional behaviour.”

Co-creator of NLP John Grinder in his book Whispering In The Wind  provides us with a technical definition of NLP.

“… a modelling technology whose specific subject matter is the set of differences that make the difference between the performance of geniuses and that of average performers in the same field or activity. In this sense, the objective of modelling studies in NLP is to explicate in a transferable and learnable code these sets of differences. The core activity, then, is the mapping of tacit knowledge onto an explicit model (2001, p50)”.


The Seven Habits of Highly Effective NLP Practitioners

Adapted from NLP Trainer Nicole Schneider July 20, 2012

Habit 1:
Be Pro-active

  • It is up to you to take the initiative!
  • Practice NLP every day.
  • Set well developed smart outcomes
  • It is important that you reach desired outcomes, wouldn’t you agree?
  • Have a mission and vision!
  • Future pace yourself to that moment in time, already having reached it. What would happen if you did reach it?
Habit 2:
Begin with the End in Mind
  • Just sit down, write your smart outcome on a piece of paper (frame it!)
  • What is it that you would like to get out of life by achieving your desired outcome?
  • How does this align with who you are, your goals, your values?
  • Do you have a mission and vision?
  • Future pace yourself to that moment in time, already having reached it. What would happen if you did reach it? Act as if starting today, you achieved your outcome!
  • It is important that you reach this goal, wouldn’t you agree?

Habit 3:
Put First Things First

  • Start planning what you are going to do each day to achieve your outcomes
  • Divide your outcomes up into little chunks, a chunk for each day.
  • Set yourself a task every day
  • It is about your priority to reach your well formed outcome! How can you align your day, to take action now?

Habit 4:
Think Win-Win

  • Spend some time considering how you reaching your outcome benefits your relationships.
  • How does you achieving your outcomes impact the world even?
  • How does it make you a better partner? Or a better mother/father?
  • How does it improve your professional outcomes

Habit 5:
Seek First to Understand, Then be Understood

  • It is important in practicing, using and applying NLP techniques on others that deep rapport is created.
  • You want to be able to step into the 2nd perceptual position of NLP, especially of those you care about.
  • Have an open mind.
  • What makes someone else really tick?
  • How do you look at yourself through the eyes of someone else? Do this first, then use NLP involving others.
  • It will not only make you a more effective NLP Practitioner, it makes you a kinder human being.
  • If you have deep rapport, your work becomes more powerful than you can imagine. Where you operate from a place caring, respect, and problem solving.
  • Listen, really *listen!*

Habit 6:

  • Combining strengths to practice NLP is a great idea!
  • Gather a group of NLP Practitioners, to talk NLP. Either real life or on the internet.
  • Model people you admire and respect, spend time with them if possible or read about them.

Habit 7:
Sharpen the Saw

  • Put your mind, emotions, and your body in that spot for you to become the most powerful NLP Practitioner.
  • Consider the NLP pie, and how many NLP Practitioners are well versed in just mind and emotion.
  • The body helps in creating rapport, notice state shifts, or reading some eye accessing.
  • If you want to be that NLP model of excellence, if you have mastery over your mind and emotion….. doesn’t that require a healthy body?
  • Would you be a better NLP Practitioner, if your body was energized, balanced, healthy? Would others respond differently to you?
  • At the very least your own mind and emotion would benefit from a healthy balanced body full of energy. What body does a congruent leader have?


What are ‘SMART’ Outcomes?

      S   Specific Clearly defined
      M   Measurable and manageable and meaningful
      A   Attainable if it is too big… break it into smaller chunks
      R   Relevant  Review benefits your relationships, both personal and professionalregularly monitor your progress and adapted or change if required
      T   Timed Set an attainable completion time


NLP Beliefs:

  • There are no resistant clients, only inflexible communicators. Effective communicators utilise all communication presented to them.
  • People are not their behaviours. Accept the person, change the behaviour.
  • Behaviour is geared for adaptation, the present behaviour is the best choice available. Every behaviour is motivated by a positive intent.
  • Calibrate on behaviour. The most important information about a person is that person’s behaviour.
  • The map is not the territory.
  • You are in charge of your mind, and therefore your results.
  • People have all the resources they need to succeed and to achieve their desired outcomes.
  • There is no failure, only feedback.
  • The meaning of communication is the response you get.


Origins Of NLP

Developed in the 1970’s by  linguistics professor John Grinder and psychology and mathematics student Richard Bandler, both of the University of California it is a way of thinking and it also provides us with tools and techniques that are phenomenally powerful in assisting us and our clients in creating lasting change.

By studying the well-known psychotherapist Virginia Satir, the hypnotherapist Milton Erickson, the anthropologist Gregory Bateson, and the psychiatrist and psychotherapist Fritz Perls, and others whom they considered leaders in their fields, Grinder and Bandler identified psychological, linguistic and behavioral characteristics that they said contributed to the greatness of these individuals.

On the other hand, they found that persons experiencing emotional difficulties could be similarly identified by posture, breathing pattern, choice of words, voice tone, eye movements, body language, and other characteristics.

Grinder and Bandler then focused on using these indicators to analyse and alter patterns of thought and behavior. After publishing their findings in two books in 1975 (The Structure of Magic I: A Book About Language and Therapy and The Structure of Magic II: A Book About Communication and Change), Grinder and Bandler parted company with themselves, with a number of other collaborators, continuing their work on NLP outside the formal world of academia. As a result, NLP split into a number of competing schools.


  • The Coaching Institute;
  • Wikipedia ;
  • The ABNLP (Australian Board of NLP) ;
  • The NLP Knowledge Centre;
  • The Gale Encyclopedia of Medicine;
  • The Oxford English Dictionary (OED)
  • Global NLP Training; NLP Trainer Nicole Schneider;

Moira is a certified member of the ABNLP and therefore abids by the Code of Ethics as set forth by the Board of Management of the ABNLP